In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Mosaic Counseling and Wellness Center provides the following information to assist consumers in:
• Requesting health care records
• Contacting the licensing authority
• Filing a consumer complaint
How to Request Your Healthcare Records
Clients and former clients may request copies of their health care records from Mosaic Counseling & Wellness Center by using form provided under the Records Request Form Page
To avoid delays, please include:
• Full name and date of birth
• Phone number and/or email address
• Description of records requested (entire record or specific dates)
• Preferred delivery method (secure email, mail, or pick-up)
If requesting records on behalf of another person, documentation showing legal authority (such as guardianship or medical power of attorney) is required.
Identity verification will be required to protect patient privacy.
Contact the Texas Behavioral Health Executive Council
(Licensing Authority for Licensed Professional Counselors)
Mosaic Counseling and Wellness Center is regulated by the Texas Behavioral Health Executive Council (BHEC).
You may contact the Council using the following webpage:
https://bhec.texas.gov/contact-us/
Select Licensed Professional Counselor (LPC) when submitting an inquiry.
File a Consumer Complaint with the Texas Attorney General
Consumers may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Please include relevant dates, names and supporting documentation if available.
Questions About House Bill 4224
For questions related to HB 4224, Texas Health and Human Services provides the following contact email: